Invested in climate science and research, co-funding the ClimACT Research Chair at Université du Québec à Montréal to advance climate risk modelling and adaptation research.
Delivered strong catastrophe response during major climate events, supporting approximately 500 wildfire property claims resulting in strong customer satisfaction.
Partnered with auto vendors to enhance tracking of sustainability metrics resulting in reduced material consumption and shortened parts wait times.
Outperformed our 2026 representation goal of at least 15% of Vice‑President and Executive Leadership Team roles held by individuals who self-identify as Black, Indigenous, People of Colour, LGBTQ+, and/or persons with disabilities, reaching 29%.
Advanced toward our 2026 representation goal of at least 30% women in Vice‑President and Executive Leadership Team roles, increasing representation from 19% in 2022 to 27% in 2025.
Invested heavily in skills development, completing 54,000 employee training hours and 16,000 broker training hours, including expanded digital and AI learning programs.
Earned national recognition for culture and inclusion, including one of Canada’s Most Admired™ Corporate Cultures – Enterprise (2025) and the Insurance Business Canada Excellence in Diversity, Equity & Inclusion Award.
Received Best ESG Reporting (Mid-Cap) award at the 2026 IR Impact Awards – Canada.